Reporting to the Store Manager, this role manages the cafe department, including staffing, managing performance, providing hands-on technical and functional guidance, and providing a great customer experience. May be responsible for the preparation of food and beverages on a daily basis while maintaining cleanliness and other food safety standards. This position requires the ability to keep and maintain a clean and sanitary work environment. Executes all aspects of the role while following local, state, and federal guidelines for food preparation and safety.

• Provides strong customer service in all aspects of cafe operations.
• Maintains a calm demeanor during periods of high volume or unusual events to keep operating to standard, and sets positive examples for the shift team.
• Anticipates customer and department needs by constantly evaluating the environment and customers for cues. Communicates information to the manager so that the team can respond as necessary to create a quality customer environment during each shift.
• Prepares quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
• Thoroughly follows health, safety, and sanitation guidelines for all products.
• Maintains a clean environment for food preparation.
• Acts as subject matter expert for the preparation of food and beverages.
• Builds key partnerships with store management and campus organizations for promotional opportunities, special events, and off-site sales opportunities.
• Initiates activities to adhere to established guidelines and promotional programs.
• Ensures merchandise is managed in accordance with company policies and management directives. Ensures pricing and inventory integrity and executes Home Office initiated markups and markdowns.
• Assists in efforts to ensure general store operational standards are achieved through daily activities (shipping/receiving, inventory, housekeeping, compliance with Health Department regulations, etc.).
• Partners with the Store Manager to execute promotions and sales, and ensure proper inventory levels based on sales and trends. Analyzes financial reports, processes purchase orders, and approves invoices.
• Other duties as assigned.